Contact Clarks Hill Water Restoration

What should Clarks Hill homeowners do in the first hour after a leak?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• Treat anything that came out of a drain as contaminated. Don't try to mop it up yourself, and keep the door to that area closed.
• When the Wabash River is running high, water can come in through basement walls or window wells. Move what you can upstairs and keep track of where it's entering.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What will the team ask about your Clarks Hill home?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether the leak has stopped or water is still coming in.
• If the backup started during a storm, which points to the sewer line more than the plumbing inside.
• How much of the lower level is finished space.
• When it started, even if it's a guess.
• Whether you've called your insurance company yet, and either answer is fine.
• If any outlets or appliances are in the water.
• If there's a dog or other pet the crew should know about.

Short answers are enough, since the crew will look at everything again in person.

What happens when the crew gets to your Clarks Hill home?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

For a sewage backup, expect the crew to clean and disinfect the area before drying starts, and to remove soaked materials that can't be saved.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

How does the age of Clarks Hill homes change a water call?

Around Clarks Hill, two story and ranch homes are common. Finished basements are common here, so the crew checks behind finished walls and under carpet, where water hides. Original cast iron sewer laterals are common in older homes here and are worth mentioning when a drain backs up. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Mention any of this when you call, and the crew will plan around it.

Where does the Clarks Hill number take calls from?

Calls from these Clarks Hill neighborhoods come to the same number:

• J G Clark's · many with finished basements
• White Street Corridor
• Pearl Street Area · most with basements
• Main Street District · built mostly in the 1900s, basements are common

This number also takes calls from nearby Mulberry, Dayton, Thorntown, Frankfort, Rossville and Shadeland. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do Clarks Hill homeowners ask before they call?